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Cloud call center · no hardware
Your business call center, entirely in the cloud.
ServerNet Cloud Phone is a full business phone system that runs in the cloud — auto-attendant, extensions, call queues and recording, with no physical PBX or hardware. Your team answers customers from anywhere, on any device.
No hardwareFully software & cloud
Unlimited ext.For your whole team
AnywhereMobile, desktop & web
Full reportsLive call monitoring
Auto-attendant & queues
Call recording & archive
Reports & call analytics
Mobile & desktop apps
Features
Everything a professional call center needs
From a small business to a large call center — all on one simple cloud platform.
IVR auto-attendant
Callers meet a professional voice menu and reach the right department with a keypress — no waiting or confusion.
Unlimited extensions
Give every employee an extension; internal calls are free and transfers happen with one key.
Queues & smart routing
Calls are shared fairly across agents and customers wait in a queue with hold music until it's their turn.
Recording & archive
All calls are recorded and archived for quality control and follow-up, retrievable at any time.
Reports & dashboard
See call volume, talk time, missed calls and each agent's performance in real time.
Answer from anywhere
With mobile, desktop or browser apps, your team answers from home, office or on the road.
How we set it up
Your call center is ready in three steps
1
Consult & design
We review your needs and design the auto-attendant, extensions and queue scenarios.
2
Set up
We configure the cloud system, set up numbers and extensions and install the apps.
3
Train & support
We train your team and stay with you after go-live.
Frequently asked questions
Do I need hardware or a PBX?
No. The whole system runs in the cloud; you only need internet and an app (mobile, desktop or browser).
Can I keep my current number?
In many cases yes; in the consultation we check porting or connecting your existing number.
Is it suitable for small business?
Yes, from a small team to a large call center — the system scales to your size.
How is it priced?
Because every business is different, we tailor the configuration and price in a free consultation.
Related guides & articles
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Choosing a domain name that fits your brand
A complete guide to choosing the right brand domain name: criteria for memorability, choosing the right extension, checking brand conflicts, and common mistakes you should avoid.
Ready for a professional call center?
Fill in the consultation form or call us and ServerNet's specialists will design the best cloud-phone setup for your business.