Services are managed from your client area. This guide covers the main billing tasks and the timing details that matter.
Renewing a service
You receive email reminders before expiry. To renew:
- Sign in to your client area.
- Go to Services and select the service.
- Choose the renew option and pick a term.
- Pay the generated invoice.
Recommendation: renew a few days early. Renewing early does not waste your remaining days — the new term continues from the current expiry date.
What happens if a service expires?
Expiry happens in stages:
- Grace period — the service is suspended but your data is untouched. Paying the invoice restores it immediately.
- Termination — after the grace period, data is deleted and cannot be recovered.
Note on domains: domain expiry rules are set by the international registry, not by us. After expiry a domain enters a redemption period that costs considerably more than a normal renewal, and after that it is released for anyone to register. Never let a domain lapse.
Upgrading a plan
If your current resources are no longer enough, you can upgrade without losing data:
- Hosting — upgrades are usually applied with no downtime.
- VPS — increasing resources normally requires a brief restart.
Pricing is prorated, so you only pay the difference for the remainder of your term.
If you are not sure which plan fits, open a ticket before upgrading. Our specialists can suggest the right plan based on your actual usage — sometimes slowness is not a resource problem and an upgrade will not help.
Opening a support ticket
For technical issues, open a ticket from the client area. To get the fastest answer:
- Pick the correct department (technical, billing or sales).
- State the service or domain involved.
- Copy the exact error text and attach a screenshot.
- Describe what you did when the problem started.
Security note: never put your password in a ticket. ServerNet support will never ask for your password; if anyone does, do not reply and report it to us.